Mr. Derby:

I have been informed that the station enhancement program at Rosslyn is on-going and not yet complete. Mr. Bernard Nolan of WMATA's Plant department will be contacting you to schedule a review of the program.

Please let me know if you have any further questions.

Lora Byala
Program Manager
Office of Planning and Project Development

Paul Derby <paul@paulderby.net> 3/23/05 8:26 AM >>>
Hello Ms. Sequeira,

Just to let you know that we have not received any confirmation or
feedback from WMATA since our request sent February 15, 2005.

There has been activity in the Rosslyn Station to repair floor tiles
and the light on the entry level mural has been replaced. However, the
numerous wall stains, ceiling stains, extremely dirty elevator glass,
and lighting above the escalators still needs immediate attention.

It would help if WMATA would work with the representatives of the
communities where they have metro stations. However, that doesn't seem
to be their interest.

Regards,

Paul Derby
North Rosslyn Civic Association

On Mar 22, 2005, at 8:40 AM, imailagent wrote:

This message is sent from County Board. When replying to this message
please reply with history to ensure that the following information is
included in the Subject of the email: Intranet Quorum IMA00149206



Hello,

Mr. Zimmerman would like to know the status of this matter as soon as
possible. Our office did not receive copies of any follow-up
correspondence to Mr. Derby regarding the maintenance issues that he
mentions in his attached email. Please let us know what steps have
been or will be taken to address his concern.

Thank you,

Loyda Sequeira
Aide to Chris Zimmerman
703-228-3122
<derby.tif><IQFORMATFILE.TXT>

Dear Mr. Derby:

With regard to your concerns about Rosslyn Station, I have been asked by our Director of the Office of Plant Maintenance, Mr. Paul C. Gillum, Jr., to invite you to join me for an inspection of the station at your earliest convenience so that we can work to address any additional concerns that you might have. I would be happy to meet with you at any time of day or night when your schedule permits.

Please note that we completed cleaning the station on February 2, 2005, and started painting March 1, 2005, as part of our Station Enhancement Program activities. Presently, we are repairing paver tile, painting ancillary rooms, repairing graphics, and completing other minor items. In addition, we have coordinated with other maintenance offices with regard to cleaning elevator glass, repairing lighting, and repairing station leaks respectively. I look forward to meeting with you in the near future. Please feel free to call me at any time during the day or night at (301) 602.6010, or email me at either my work or home email address: bnolaniii@aol.com. Thank you.

Regards,



Bernard A. Nolan, III
Assistant Superintendent
Contract Maintenance and Station Enhancement
Office of Plant Maintenance
3101 Eisenhower Avenue
Alexandria, VA 22314
Work: 202.962.5142
Home: 301.809.0154
Cell: 301.602.6010

From: bnolan@wmata.com
Subject: Re: <<<SPAM>: Re: Rosslyn Station Inspection (KMM440972V68733L0KM)
Date: April 9, 2005 9:51:11 AM EDT
To: Paul@paulderby.net, CSVC@wmata.com
Cc: pgillum@wmata.com

Dear Mr. Derby,

Thank you for your demonstrated interest in Rosslyn Station. We have almost completed the Station Enhancement portion of the required work at the station and I will advise you when it is done. Please be advised that both the offices of Systems Maintenance and Track and Structures respectively have been advised of the lighting outages and water leaks. I look forward to meeting with you in the near future to review our completed work.

Regards,


Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement
3101 Eisenhower Avenue
Alexandria, VA 22314
(301) 602-6010


CSVC <CSVC@wmata.com> 04/08/05 10:01 AM >>>
FYI...

Bob Hester
Consumer Representative
Case Number: 158119

Original Message Follows:
------------------------
Dear Mr. Nolan,

Thank you so much for taking the time to meet with me the night of
March 28. The walk through with you, your staff and supervisor was
insightful and helpful for reporting back to our community the work
that is taking place at Rosslyn Station.

We have been monitoring the progress of the Station Enhancement and
noted the improvements you are making. The station is looking much
better. When the work is completed we look forward to a much improved
metro facility in the center of our neighborhood.

As you pointed out, replacement of lamps in the lighting fixtures is
done by maintenance, not by the station enhancement team. The lamps
that we noted that were not working on March 28 are still not working.
We do hope these burnt out lamps do get replaced soon.

Maybe we can meet briefly when you complete the enhancement work and
celebrate the completion of this enhancement effort. We are pleased
that we now have contacts, like you, in the metro and are working
together as a team between the community and the Metro.

Best regards,

Paul Derby
North Rosslyn Civic Association


On Mar 23, 2005, at 10:07 PM, Bernard Nolan wrote:

Dear Mr. Derby:

With regard to your concerns about Rosslyn Station, I have been
asked by our Director of the Office of Plant Maintenance, Mr. Paul C.
Gillum, Jr., to invite you to join me for an inspection of the station

at your earliest convenience so that we can work to address any
additional concerns that you might have. I would be happy to meet
with you at any time of day or night when your schedule permits.

Please note that we completed cleaning the station on February
2, 2005, and started painting March 1, 2005, as part of our Station
Enhancement Program activities. Presently, we are repairing paver
tile, painting ancillary rooms, repairing graphics, and completing
other minor items. In addition, we have coordinated with other
maintenance offices with regard to cleaning elevator glass, repairing
lighting, and repairing station leaks respectively. I look forward to

meeting with you in the near future. Please feel free to call me at
any time during the day or night at (301) 602.6010, or email me at
either my work or home email address: bnolaniii@aol.com. Thank you.

Regards,



Bernard A. Nolan, III
Assistant Superintendent
Contract Maintenance and Station Enhancement
Office of Plant Maintenance
3101 Eisenhower Avenue
Alexandria, VA 22314
Work: 202.962.5142
Home: 301.809.0154
Cell: 301.602.6010

From: bnolan@wmata.com
Subject: Re: <<<SPAM>: Metro - Rosslyn Station Lighting
Date: April 13, 2005 3:07:57 AM EDT
To: paul@paulderby.net
Cc: ccassidy@rossren.com, afauntleroy@wmata.com, conniewilliams@wmata.com, CSVC@wmata.com, pgillum@wmata.com, and 1 more...

Dear Mr. Derby,

The gentleman's name is Mr. Alvin Fauntleroy and his email address is afauntleroy@wmata.com. Also, would you be available to review our completed work next week any time during the day or night that is convenient for you? Thank you.

Regards,

Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement
3101 Eisenhower Avenue
Alexandria, VA 22314
(301) 602-6010

Paul Derby <paul@paulderby.net> 04/12/05 2:07 PM >>>
Dear Mr. Nolan,

Do you have contact information for the manger responsible for lighting
in the Rosslyn Station? A name and an email address would be
appreciated.

We would like to get an expected completion date for getting the 6
spotlights in the ceiling above the main escalators and the "lollipop"
light in the escalator passageway from the main floor to the plaza
level working.

Best regards,

Paul Derby, Director
North Rosslyn Civic Association

From: bnolan@wmata.com
Subject: <<<SPAM>: Re: <<<SPAM>: Metro - Rosslyn Station Lighting
Date: April 22, 2005 3:09:56 AM EDT
To: paul@paulderby.net
Cc: ccassidy@rossren.com, afauntleroy@wmata.com, bwallace1@wmata.com, conniewilliams@wmata.com, CSVC@wmata.com, and 3 more...

Hi Mr. Derby,

That would be fine. Thank you.

Regards,

Bernard A. Nolan, III



Paul Derby <paul@paulderby.net> 04/21/05 11:14 PM >>>
Hello Mr. Nolan,

Why don't we wait until the renovation and maintenance work is
completed. We have been monitoring the elevator glass replacement and
the lighting situation and they have yet to be corrected.

When this work is completed, both I and some others from the North
Rosslyn Civic Association Board would like to make a return visit to
the station with you.

Regards,

Paul Derby
On Apr 13, 2005, at 3:07 AM, Bernard Nolan wrote:

Dear Mr. Derby,

The gentleman's name is Mr. Alvin Fauntleroy and his email address is
afauntleroy@wmata.com. Also, would you be available to review our
completed work next week any time during the day or night that is
convenient for you? Thank you.

Regards,

Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement
3101 Eisenhower Avenue
Alexandria, VA 22314
(301) 602-6010

Paul Derby <paul@paulderby.net> 04/12/05 2:07 PM >>>
Dear Mr. Nolan,

Do you have contact information for the manger responsible for lighting
in the Rosslyn Station? A name and an email address would be
appreciated.

We would like to get an expected completion date for getting the 6
spotlights in the ceiling above the main escalators and the "lollipop"
light in the escalator passageway from the main floor to the plaza
level working.

Best regards,

Paul Derby, Director
North Rosslyn Civic Association

Mr. Derby:

I am forwarding your email to Carey Vaughn, Acting General Superintendent, Office of Systems Maintenance. The Power Section, which is responsible for lighting issues, reports to Mr. Vaughn. He can be reached at (202) 962-5203.

Connie L. Williams
Asst. Director
Office of Plant Maintenance


>>> Paul Derby <paul@paulderby.net> 04/21/05 11:16 PM >>>
Dear CC recipients:

We are assuming Mr. Fauntleroy doesn't read email since he hasn't
responded to the last 3 requests to work this situation. Could someone
in the "Cc;" list that has access to Mr. Fauntleroy please print this
email and give it to him?

Thank you.

************************************


Dear Mr. Fauntleroy,

It has been almost 2 weeks since I emailed you asking about plans to
correct lighting problems in the Rosslyn Station. Mr. Bernard Nolan
copied you on correspondence we had where he referred you to our Civic
Association to deal with these maintenance issues. Mr. Nolan and his
station enhancement crew noted the problems and said they would be
passed on to you for correction some time ago.


Some of the lighting hasn't worked in over a year, when we first
started tracking the problems.


This is the third correspondence sent to you on this matter and we have
yet to receive acknowledgment of our request or any plans to fix the
problems.

Could you please work with us to get these problems fixed in a timely
manner? The previous emails sent to you that describe the problems are
below.

Regards,

Paul Derby


**************************

Mr. Fauntleroy,

How do we go about getting the non-operational lamps in the lighting in
the Rosslyn Station working? There are 7 spots that have been
non-working for the better part of a year above the top end of the main
escalator. The "lollipop" lamp in the short plaza level escalator area
has not worked in over a year.

Can you give us a date by when these lighting deficiencies will be
corrected?

Regards,

Paul Derby
North Rosslyn Civic Association

**************************
From: bnolan@wmata.com
Subject: Re: <<<SPAM>: Metro - Rosslyn Station Lighting
Date: April 13, 2005 3:07:57 AM EDT
To: paul@paulderby.net
Cc: ccassidy@rossren.com, afauntleroy@wmata.com,
conniewilliams@wmata.com, CSVC@wmata.com, pgillum@wmata.com,
tmorrison@wmata.com

Dear Mr. Derby,

The gentleman's name is Mr. Alvin Fauntleroy and his email address is
afauntleroy@wmata.com. Also, would you be available to review our
completed work next week any time during the day or night that is
convenient for you? Thank you.

Regards,

Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement
3101 Eisenhower Avenue
Alexandria, VA 22314
(301) 602-6010

>>> Paul Derby <paul@paulderby.net> 04/12/05 2:07 PM >>>
Dear Mr. Nolan,

Do you have contact information for the manger responsible for lighting
in the Rosslyn Station? A name and an email address would be
appreciated.

We would like to get an expected completion date for getting the 6
spotlights in the ceiling above the main escalators and the "lollipop"
light in the escalator passageway from the main floor to the plaza
level working.

Best regards,

Paul Derby, Director
North Rosslyn Civic Association

From: afauntleroy@wmata.com
Subject: C05
Date: May 2, 2005 12:03:56 PM EDT
To: dharris@wmata.com
Cc: paul@paulderby.net, bnolan@wmata.com, hramirez@wmata.com, jgregg@wmata.com

Donald,
Had a S-45 Genie delivered on site today and we will start on repairing/relamping the S16's tonight.

Al

From: afauntleroy@wmata.com
Subject: C05
Date: May 6, 2005 9:30:31 AM EDT
To: bnolan@wmata.com, dseward.AlexPo.ALEX@wmata.com
Cc: paul@paulderby.net, dharris.TelrdPo.ALEX@wmata.com, hramirez.PennsyPo.Pennsy@wmata.com, jgregg.GbeltPO.Gblt@wmata.com

Gentlemen,
The relamping at this site was completed last night and thanks for your assistance. It's ridiculous to have to get this amount of manpower and equipment to relamp several fixtures. I will contact the lighting engineer about changing/moving the fixtures in this area. Will let you know what he suggests.

Thanks Again,

Al

From: bnolan@wmata.com
Subject: <<<SPAM>: Re: C05
Date: May 9, 2005 1:02:20 AM EDT
To: paul@paulderby.net, afauntleroy@wmata.com
Cc: czimmerman@arlingtonva.us, ccassidy@rossren.com, bwallace1@wmata.com, cbunting@wmata.com, conniewilliams@wmata.com, CSVC@wmata.com, and 9 more...

Dear Mr. Derby,

Thank you for your update on the station. Please be advised that Station Enhancement will replace the plexiglass in the map case on the northbound platform just past the main elevator and the cracked glass at the entrance to escalator #7 respectively. The water leak around the elevator shaft was referred to the Office of Track and Structures subsequent to our previous walk through. Also, the lighting and ADA gate issues are both handled by the Office of Systems Maintenance. Thank you.

Regards,

Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement
(301) 602-6010

Paul Derby <paul@paulderby.net> 05/06/05 10:17 PM >>>
Mssrs Fauntleroy and Nolan,

Looks like good progress is getting made on the Rosslyn Station
enhancement and maintenance situation.

We did a brief walk-through of the station this evening and were
excited to note that the lamps above the main escalator on the
entrance level are now working! These 6 lamps have been burnt out
for over a year, making the station entrance and escalator top dark
and dreary. Even though it takes some effort to maintain these
lamps, the light is needed in this strategic, high traffic area of
the station.

Here are the remaining items from our "punch list" that need
attention. When these items are fixed, we would like to schedule a
walk through with you to celebrate the enhancement and maintenance
work completion.

- The lamp and/or fixture on the street level of escalator #9 is not
working
- Two lamps and/or fixtures in the ceiling above escalator #9 are
not working.
- The "lollipop" lamp and/or fixture on the north wall above
escalator #9 is not working.
- During rain storms, a significant amount of water pours down the
outside of both the north and south sides of the elevator shaft,
staining and streaking the elevator shaft glass and puddling below.
- The plexiglas on the Map Box on the northbound platform just past
the main elevators needs replacing.
- There is cracked glass at the lower entrance to escalator #7
- A "lollipop" lamp and/or fixture on the street level by the
"Rosslyn" neon sign is not working. This is one of the lamps in the
semicircle of lamps at the south side of the street level next to the
arcade entrance.
- We have noticed many times during rush periods that the ADA gate
on the platform level to/from the elevator jams up, doesn't return
tickets, and is non-functional. We encourage replacement of this
gate with one that is reliable

Thank you so much for attending to these items. We look forward to
the walk through.

Regards,

Paul Derby
North Rosslyn Civic Association


On May 6, 2005, at 9:30 AM, Alvin Fauntleroy wrote:

Gentlemen,
The relamping at this site was completed last night and thanks for
your assistance. It's ridiculous to have to get this amount of
manpower and equipment to relamp several fixtures. I will contact
the lighting engineer about changing/moving the fixtures in this
area. Will let you know what he suggests.

Thanks Again,

Al

From: bnolan@wmata.com
Subject: <<<SPAM>: Re: C05
Date: May 9, 2005 1:45:38 AM EDT
To: paul@paulderby.net, afauntleroy@wmata.com
Cc: czimmerman@arlingtonva.us, ccassidy@rossren.com, bwallace1@wmata.com, conniewilliams@wmata.com, CSVC@wmata.com, cvaughn@wmata.com, cwatson@wmata.com, and 7 more...

Dear Mr. Derby,

Please be advised that with regard to repair of the cracked glass at the lower entrance to escalator #7, I inadvertently informed you in my previous email that Station Enhancement would perform this repair. This work is handled by the Office of Elevators and Escalators as the glass is part of the escalator unit. Therefore, Station Enhancement will only replace the map case glass. Thank you.

Regards,

Bernard A. Nolan, III
Assistant Superintendent
Office of Plant Maintenance
Contract Maintenance and Station Enhancement

Paul Derby <paul@paulderby.net> 05/06/05 10:17 PM >>>
Mssrs Fauntleroy and Nolan,

Looks like good progress is getting made on the Rosslyn Station
enhancement and maintenance situation.

We did a brief walk-through of the station this evening and were
excited to note that the lamps above the main escalator on the
entrance level are now working! These 6 lamps have been burnt out
for over a year, making the station entrance and escalator top dark
and dreary. Even though it takes some effort to maintain these
lamps, the light is needed in this strategic, high traffic area of
the station.

Here are the remaining items from our "punch list" that need
attention. When these items are fixed, we would like to schedule a
walk through with you to celebrate the enhancement and maintenance
work completion.

- The lamp and/or fixture on the street level of escalator #9 is not
working
- Two lamps and/or fixtures in the ceiling above escalator #9 are
not working.
- The "lollipop" lamp and/or fixture on the north wall above
escalator #9 is not working.
- During rain storms, a significant amount of water pours down the
outside of both the north and south sides of the elevator shaft,
staining and streaking the elevator shaft glass and puddling below.
- The plexiglas on the Map Box on the northbound platform just past
the main elevators needs replacing.
- There is cracked glass at the lower entrance to escalator #7
- A "lollipop" lamp and/or fixture on the street level by the
"Rosslyn" neon sign is not working. This is one of the lamps in the
semicircle of lamps at the south side of the street level next to the
arcade entrance.
- We have noticed many times during rush periods that the ADA gate
on the platform level to/from the elevator jams up, doesn't return
tickets, and is non-functional. We encourage replacement of this
gate with one that is reliable

Thank you so much for attending to these items. We look forward to
the walk through.

Regards,

Paul Derby
North Rosslyn Civic Association


On May 6, 2005, at 9:30 AM, Alvin Fauntleroy wrote:

Gentlemen,
The relamping at this site was completed last night and thanks for
your assistance. It's ridiculous to have to get this amount of
manpower and equipment to relamp several fixtures. I will contact
the lighting engineer about changing/moving the fixtures in this
area. Will let you know what he suggests.

Thanks Again,

Al

October 24, 2005

Paul@paulderby.net

Dear Mr. Derby:

This is a response to your September 29, 2005 and October 11, 2005 e-mails concerning the Rosslyn Station lighting problems you identified.

The lighting concerns you observed at the Rosslyn station, have all been corrected with the exception of a few light fixtures above the entrance and platform escalators. The remaining inoperative light fixtures above the escalators require some station equipment disassembly and modification, and the use of special equipment to acquire access for servicing. Our maintenance crews are taking the steps necessary to get these remaining inoperative light fixtures operating as quickly as possible.

Our maintenance crews have also increased the frequency of inspections at the Rosslyn station. Hopefully, this will help identify those light fixtures that become inoperative due to premature failure of light bulbs or by other lighting equipment problems.

In addition, our lighting engineers have made inspections of the Rosslyn station and are making recommendations to eliminate the problem of servicing the hard to reach lights over the escalators and other problem areas in the station. We will begin implementing these recommendations as soon as the engineers have completed their investigation.

We are confident that with the increased inspection frequency, more frequent communications with our station managers and with the implementation of the engineering recommendations that many of the lighting issues will be eliminated and inoperative lights will also be serviced faster.

We appreciate you bringing these observations to our attention and also appreciate you patience in this matter.

If you have further concerns regarding lighting in our stations, please feel free to contact me or our customer service office. I can be reached at (202) 962-5203 or cvaughn@wmata.com.

Sincerely,



Carey L. Vaughn
Assistant General Superintendent
Track and Structures and Systems Maintenance (TSSM/SMNT)
Department of Rail Service

cc: David A. Knights, WMATA
Board of Directors, WMATA

From: Blue-orangeline@wmata.com
Subject: Re: <<<SPAM>: Re: Rosslyn Station Lighting Problems
Date: November 17, 2005 8:12:14 AM EST
To: Paul@paulderby.net
Reply-To: Blue-orangeline@wmata.com

Dear Mr. Derby,

My name is Paul Bumbry and I am the new Customer Service manager for the
Blue-Orange Line. I have reviewed your history of maintenance
complaints pertaining to the Rosslyn station and I apologize that you
have had to consistently contact us in an attempt to get these issues
resolved.

I would appreciate the opportunity to facilitate the maintenance work
that you have identified. Please contact me at 301-562-4649 so we can
discuss your e-mail.

***********************************************************************

SPECIAL NOTICE - For the remainder of the fall, Metro will conduct
weekday track work that will involve temporary single-track operations
during the middle of the day. We are undertaking several major track
renovation projects weekdays between 10 a.m. and 2 p.m., that require
trains to share one track - trains will operate in both directions on
one track during normal operations. As individual sections of track are
repaired, trains must share a single track through the affected area.
This "single tracking" will result in delays.

Effective Immediately: Blue & Yellow Line trains will share one track
between Ronald Reagan Washington National Airport & Braddock Road.

Effective Immediately: Orange Line trains will share one track between
New Carrollton & Cheverly.

Effective Immediately: Orange Lines trains will share one track between
West Falls Church & East Falls Church.
************************************************************************

To speak to a Blue-Orange Line Customer Service Representative for
Comments, Complaints or Suggestions, please call 301-562-4606 weekdays
between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at
all other times or email us at blue-orangeline@wmata.com.

If you ever need to speak with a Customer Information Agent for
assistance with general questions, please call 202-637-7000; Mon-Thurs:
6 a.m.-10:30 p.m., Fri: 6 a.m.-11:30 p.m., Sat: 7 a.m.-11:30 p.m., Sun:
7 a.m.-10:30 p.m.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 218736

Original Message Follows:
------------------------
Dear Ms. Vaughn,

I appreciate receiving your email of last October 24th regarding
actions that were taken on maintenance deficiencies noted last
September. I wish I were in a position to thank you on behalf of the
residents of North Rosslyn and the thousands of your customers that
pass through the Rosslyn metro station. But unfortunately I must
report to you that not only has nothing been done to correct the
maintenance deficiencies that have been repeatedly reported to WMATA
but also the lighting and other maintenance situations at the Rosslyn
Station have further deteriorated.

It only takes a few minutes to ride over to Rosslyn and take a first
hand look, yourself, to see the situation. If you do make the trip
please observe the following:

numerous burnt out lights throughout the station.

non-operational lights along the tracks

lighting in the Rosslyn Totem sign on the plaza level doesn't work

escalators that were all rebuilt within the past few years are
constantly out of service.

the lighting in the large map box at the bottom of the long
escalaotrs, upper track platform has been out of operation for 3
weeks. This is the KEY information spot for many of riders

the water leaks down the side of the main elevator shaft have not
been located and repaired. (This was pointed out during the station
refurbishment earlier this year)

there are broken down bicycles inside the station that have been in
the bike rack area at the street level for over 4 months

We do hope you can do more than just send a nice letter telling us
that maintenance issues are improving at the Rosslyn Station when the
truth is that little has been done.

Regards,

Paul Derby, Director
North Rosslyn Civic Association


On Oct 24, 2005, at 4:49 PM, Deborah Porter wrote:

October 24, 2005

Paul@paulderby.net

Dear Mr. Derby:

This is a response to your September 29, 2005 and October 11, 2005
e-mails concerning the Rosslyn Station lighting problems you
identified.

The lighting concerns you observed at the Rosslyn station, have all
been corrected with the exception of a few light fixtures above the
entrance and platform escalators. The remaining inoperative light
fixtures above the escalators require some station equipment
disassembly and modification, and the use of special equipment to
acquire access for servicing. Our maintenance crews are taking the
steps necessary to get these remaining inoperative light fixtures
operating as quickly as possible.

Our maintenance crews have also increased the frequency of
inspections at the Rosslyn station. Hopefully, this will help
identify those light fixtures that become inoperative due to
premature failure of light bulbs or by other lighting equipment
problems.

In addition, our lighting engineers have made inspections of the
Rosslyn station and are making recommendations to eliminate the
problem of servicing the hard to reach lights over the escalators
and other problem areas in the station. We will begin implementing
these recommendations as soon as the engineers have completed their
investigation.

We are confident that with the increased inspection frequency, more
frequent communications with our station managers and with the
implementation of the engineering recommendations that many of the
lighting issues will be eliminated and inoperative lights will
also be serviced faster.

We appreciate you bringing these observations to our attention and
also appreciate you patience in this matter.

If you have further concerns regarding lighting in our stations,
please feel free to contact me or our customer service office. I
can be reached at (202) 962-5203 or cvaughn@wmata.com.

Sincerely,



Carey L. Vaughn
Assistant General Superintendent
Track and Structures and Systems Maintenance (TSSM/SMNT)
Department of Rail Service

cc: David A. Knights, WMATA
Board of Directors, WMATA

From: Blue-orangeline@wmata.com
Subject: Re: <<<SPAM>: Re: Re: Rosslyn Station Lighting Problems
Date: November 21, 2005 3:05:52 PM EST
To: Paul@paulderby.net
Reply-To: Blue-orangeline@wmata.com

Dear Mr. Derby,

I met with my custodian manager on Friday who authorized overtime on
Saturday to clean the globes at Arlington Cemetery. I also spoke with
Mr. Vaughn concerning the replacement of lights and he is to update me
today. I will contact you with an update on Tuesday. My plan is to
visit both Arlington Cemetery and Rosslyn to check on the repairs.

Thank you for sending this detailed punch list. All items will be
addressed to your satisfaction.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 220432

Original Message Follows:
------------------------
Mr. Brumby,

Thank you for taking the time to contact me and your commitment to
work with our Civic Association to rectify the lapse in maintenance
that has occurred at the Rosslyn Station.

Here are the issues that we need addressing:

- The non-operational lamps at the station must be replaced
including the lamps in the map box

- The abandoned bicycles must be removed

- The water leakage around the elevator shaft must be fixed

- The glass lamp fixtures at the Arlington Cemetery Station should
be cleaned

Regarding the processes used to manage maintenance we would like to see:

- A complete audit and improvement of the processes used to
determine when maintenance is needed, how incidents are tracked, and
some sort of scorecard and goals for rectifying problems that those
responsible can be held accountable and measured against.

- Empowerment of the station managers to be able to report
maintenance situations, be kept informed of the status of these
incidents, and have enough information to give back to the public
about the expected resolution of maintenance issues

- Policy for bicycles parked at the Rosslyn Station that includes
tagging any bicycle that remains after closing hours each evening and
removal of that bicycle after 24 or 48 hours. We believe many stolen
bicycles get left at the metro station when the thieves ride them to
the station then leave on trains. Having abandoned bicycles taking
the parking spots prevents citizens wishing to bike to and from the
metro from having any place to park their bikes. We have monitored
and directly observed bicycles sitting in the parking racks for up to
a year.

We look forward to working with you and your metro colleagues.

Paul Derby


On Nov 17, 2005, at 8:12 AM, Blue-Orange Line wrote:

Dear Mr. Derby,

My name is Paul Bumbry and I am the new Customer Service manager
for the
Blue-Orange Line. I have reviewed your history of maintenance
complaints pertaining to the Rosslyn station and I apologize that you
have had to consistently contact us in an attempt to get these issues
resolved.

I would appreciate the opportunity to facilitate the maintenance work
that you have identified. Please contact me at 301-562-4649 so we can
discuss your e-mail.

**********************************************************************

*

SPECIAL NOTICE - For the remainder of the fall, Metro will conduct
weekday track work that will involve temporary single-track operations
during the middle of the day. We are undertaking several major track
renovation projects weekdays between 10 a.m. and 2 p.m., that require
trains to share one track - trains will operate in both directions on
one track during normal operations. As individual sections of
track are
repaired, trains must share a single track through the affected area.
This "single tracking" will result in delays.

Effective Immediately: Blue & Yellow Line trains will share one track
between Ronald Reagan Washington National Airport & Braddock Road.

Effective Immediately: Orange Line trains will share one track between
New Carrollton & Cheverly.

Effective Immediately: Orange Lines trains will share one track
between
West Falls Church & East Falls Church.
**********************************************************************

**

To speak to a Blue-Orange Line Customer Service Representative for
Comments, Complaints or Suggestions, please call 301-562-4606 weekdays
between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at
all other times or email us at blue-orangeline@wmata.com.

If you ever need to speak with a Customer Information Agent for
assistance with general questions, please call 202-637-7000; Mon-
Thurs:
6 a.m.-10:30 p.m., Fri: 6 a.m.-11:30 p.m., Sat: 7 a.m.-11:30 p.m.,
Sun:
7 a.m.-10:30 p.m.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 218736

Original Message Follows:
------------------------
Dear Ms. Vaughn,

I appreciate receiving your email of last October 24th regarding
actions that were taken on maintenance deficiencies noted last
September. I wish I were in a position to thank you on behalf of the
residents of North Rosslyn and the thousands of your customers that
pass through the Rosslyn metro station. But unfortunately I must
report to you that not only has nothing been done to correct the
maintenance deficiencies that have been repeatedly reported to WMATA
but also the lighting and other maintenance situations at the Rosslyn
Station have further deteriorated.

It only takes a few minutes to ride over to Rosslyn and take a first
hand look, yourself, to see the situation. If you do make the trip
please observe the following:

numerous burnt out lights throughout the station.

non-operational lights along the tracks

lighting in the Rosslyn Totem sign on the plaza level doesn't work

escalators that were all rebuilt within the past few years are
constantly out of service.

the lighting in the large map box at the bottom of the long
escalaotrs, upper track platform has been out of operation for 3
weeks. This is the KEY information spot for many of riders

the water leaks down the side of the main elevator shaft have not
been located and repaired. (This was pointed out during the station
refurbishment earlier this year)

there are broken down bicycles inside the station that have been in
the bike rack area at the street level for over 4 months

We do hope you can do more than just send a nice letter telling us
that maintenance issues are improving at the Rosslyn Station when the
truth is that little has been done.

Regards,

Paul Derby, Director
North Rosslyn Civic Association


On Oct 24, 2005, at 4:49 PM, Deborah Porter wrote:

October 24, 2005

Paul@paulderby.net

Dear Mr. Derby:

This is a response to your September 29, 2005 and October 11, 2005
e-mails concerning the Rosslyn Station lighting problems you
identified.

The lighting concerns you observed at the Rosslyn station, have all
been corrected with the exception of a few light fixtures above the
entrance and platform escalators. The remaining inoperative light
fixtures above the escalators require some station equipment
disassembly and modification, and the use of special equipment to
acquire access for servicing. Our maintenance crews are taking the
steps necessary to get these remaining inoperative light fixtures
operating as quickly as possible.

Our maintenance crews have also increased the frequency of
inspections at the Rosslyn station. Hopefully, this will help
identify those light fixtures that become inoperative due to
premature failure of light bulbs or by other lighting equipment
problems.

In addition, our lighting engineers have made inspections of the
Rosslyn station and are making recommendations to eliminate the
problem of servicing the hard to reach lights over the escalators
and other problem areas in the station. We will begin implementing
these recommendations as soon as the engineers have completed their
investigation.

We are confident that with the increased inspection frequency, more
frequent communications with our station managers and with the
implementation of the engineering recommendations that many of the
lighting issues will be eliminated and inoperative lights will
also be serviced faster.

We appreciate you bringing these observations to our attention and
also appreciate you patience in this matter.

If you have further concerns regarding lighting in our stations,
please feel free to contact me or our customer service office. I
can be reached at (202) 962-5203 or cvaughn@wmata.com.

Sincerely,



Carey L. Vaughn
Assistant General Superintendent
Track and Structures and Systems Maintenance (TSSM/SMNT)
Department of Rail Service

cc: David A. Knights, WMATA
Board of Directors, WMATA

From: Blue-orangeline@wmata.com
Subject: Re: <<<SPAM>: Re: Re: Re: Rosslyn Station Lighting Problems
Date: November 22, 2005 2:09:53 PM EST
To: Paul@paulderby.net
Reply-To: Blue-orangeline@wmata.com

Dear Mr. Derby,

I was unable to reach Mr. Vaughn today. I will send you an update on
Wednesday. thanks in advance for your patience.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 220584

Original Message Follows:
------------------------
Hello Mr. Bumbry,

Thanks for your efforts to get these issues resolved.

Actually, it looks like some progress was made at the Rosslyn Station
toward the end of last week. Many of the excess bicycles were gone
and some of the lighting had been fixed.

Getting the "punch list" items fixed is the straightforward task. We
hope it will not be too difficult to address the ongoing maintenance
management processes so that deficiencies are noted by Metro rather
than by citizens and that station managers are empowered to report,
track, and be an integral part of the maintenance process. Citizens
should be able to report deficiencies to a station manager and that
station manager should be able to say whether or not the report is a
known deficiency and approximately when that deficiency will get fixed.

When traveling through the Arlington Cemetery station yesterday I
noted that one of the glass globes on one of the light poles is
missing and that some of the light globes actually have stagnant
water inside where rain leaks in.

Thanks for your attention to this. It is good that we are able to
have dialogue about these concerns.

Paul


On Nov 21, 2005, at 3:05 PM, Blue-Orange Line wrote:

Dear Mr. Derby,

I met with my custodian manager on Friday who authorized overtime on
Saturday to clean the globes at Arlington Cemetery. I also spoke with
Mr. Vaughn concerning the replacement of lights and he is to update me
today. I will contact you with an update on Tuesday. My plan is to
visit both Arlington Cemetery and Rosslyn to check on the repairs.

Thank you for sending this detailed punch list. All items will be
addressed to your satisfaction.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 220432

Original Message Follows:
------------------------
Mr. Brumby,

Thank you for taking the time to contact me and your commitment to
work with our Civic Association to rectify the lapse in maintenance
that has occurred at the Rosslyn Station.

Here are the issues that we need addressing:

- The non-operational lamps at the station must be replaced
including the lamps in the map box

- The abandoned bicycles must be removed

- The water leakage around the elevator shaft must be fixed

- The glass lamp fixtures at the Arlington Cemetery Station should
be cleaned

Regarding the processes used to manage maintenance we would like to
see:

- A complete audit and improvement of the processes used to
determine when maintenance is needed, how incidents are tracked, and
some sort of scorecard and goals for rectifying problems that those
responsible can be held accountable and measured against.

- Empowerment of the station managers to be able to report
maintenance situations, be kept informed of the status of these
incidents, and have enough information to give back to the public
about the expected resolution of maintenance issues

- Policy for bicycles parked at the Rosslyn Station that includes
tagging any bicycle that remains after closing hours each evening and
removal of that bicycle after 24 or 48 hours. We believe many stolen
bicycles get left at the metro station when the thieves ride them to
the station then leave on trains. Having abandoned bicycles taking
the parking spots prevents citizens wishing to bike to and from the
metro from having any place to park their bikes. We have monitored
and directly observed bicycles sitting in the parking racks for up to
a year.

We look forward to working with you and your metro colleagues.

Paul Derby


On Nov 17, 2005, at 8:12 AM, Blue-Orange Line wrote:

Dear Mr. Derby,

My name is Paul Bumbry and I am the new Customer Service manager
for the
Blue-Orange Line. I have reviewed your history of maintenance
complaints pertaining to the Rosslyn station and I apologize that you
have had to consistently contact us in an attempt to get these issues
resolved.

I would appreciate the opportunity to facilitate the maintenance work
that you have identified. Please contact me at 301-562-4649 so we
can
discuss your e-mail.

*********************************************************************

*

*

SPECIAL NOTICE - For the remainder of the fall, Metro will conduct
weekday track work that will involve temporary single-track
operations
during the middle of the day. We are undertaking several major track
renovation projects weekdays between 10 a.m. and 2 p.m., that require
trains to share one track - trains will operate in both directions on
one track during normal operations. As individual sections of
track are
repaired, trains must share a single track through the affected area.
This "single tracking" will result in delays.

Effective Immediately: Blue & Yellow Line trains will share one track
between Ronald Reagan Washington National Airport & Braddock Road.

Effective Immediately: Orange Line trains will share one track
between
New Carrollton & Cheverly.

Effective Immediately: Orange Lines trains will share one track
between
West Falls Church & East Falls Church.
*********************************************************************

*

**

To speak to a Blue-Orange Line Customer Service Representative for
Comments, Complaints or Suggestions, please call 301-562-4606
weekdays
between the hours of 8:00 a.m. - 5:00 p.m. You can leave a message at
all other times or email us at blue-orangeline@wmata.com.

If you ever need to speak with a Customer Information Agent for
assistance with general questions, please call 202-637-7000; Mon-
Thurs:
6 a.m.-10:30 p.m., Fri: 6 a.m.-11:30 p.m., Sat: 7 a.m.-11:30 p.m.,
Sun:
7 a.m.-10:30 p.m.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 218736

Original Message Follows:
------------------------
Dear Ms. Vaughn,

I appreciate receiving your email of last October 24th regarding
actions that were taken on maintenance deficiencies noted last
September. I wish I were in a position to thank you on behalf of the
residents of North Rosslyn and the thousands of your customers that
pass through the Rosslyn metro station. But unfortunately I must
report to you that not only has nothing been done to correct the
maintenance deficiencies that have been repeatedly reported to WMATA
but also the lighting and other maintenance situations at the Rosslyn
Station have further deteriorated.

It only takes a few minutes to ride over to Rosslyn and take a first
hand look, yourself, to see the situation. If you do make the trip
please observe the following:

numerous burnt out lights throughout the station.

non-operational lights along the tracks

lighting in the Rosslyn Totem sign on the plaza level doesn't work

escalators that were all rebuilt within the past few years are
constantly out of service.

the lighting in the large map box at the bottom of the long
escalaotrs, upper track platform has been out of operation for 3
weeks. This is the KEY information spot for many of riders

the water leaks down the side of the main elevator shaft have not
been located and repaired. (This was pointed out during the station
refurbishment earlier this year)

there are broken down bicycles inside the station that have been in
the bike rack area at the street level for over 4 months

We do hope you can do more than just send a nice letter telling us
that maintenance issues are improving at the Rosslyn Station when the
truth is that little has been done.

Regards,

Paul Derby, Director
North Rosslyn Civic Association


On Oct 24, 2005, at 4:49 PM, Deborah Porter wrote:

October 24, 2005

Paul@paulderby.net

Dear Mr. Derby:

This is a response to your September 29, 2005 and October 11, 2005
e-mails concerning the Rosslyn Station lighting problems you
identified.

The lighting concerns you observed at the Rosslyn station, have all
been corrected with the exception of a few light fixtures above the
entrance and platform escalators. The remaining inoperative light
fixtures above the escalators require some station equipment
disassembly and modification, and the use of special equipment to
acquire access for servicing. Our maintenance crews are taking the
steps necessary to get these remaining inoperative light fixtures
operating as quickly as possible.

Our maintenance crews have also increased the frequency of
inspections at the Rosslyn station. Hopefully, this will help
identify those light fixtures that become inoperative due to
premature failure of light bulbs or by other lighting equipment
problems.

In addition, our lighting engineers have made inspections of the
Rosslyn station and are making recommendations to eliminate the
problem of servicing the hard to reach lights over the escalators
and other problem areas in the station. We will begin implementing
these recommendations as soon as the engineers have completed their
investigation.

We are confident that with the increased inspection frequency, more
frequent communications with our station managers and with the
implementation of the engineering recommendations that many of the
lighting issues will be eliminated and inoperative lights will
also be serviced faster.

We appreciate you bringing these observations to our attention and
also appreciate you patience in this matter.

If you have further concerns regarding lighting in our stations,
please feel free to contact me or our customer service office. I
can be reached at (202) 962-5203 or cvaughn@wmata.com.

Sincerely,



Carey L. Vaughn
Assistant General Superintendent
Track and Structures and Systems Maintenance (TSSM/SMNT)
Department of Rail Service

cc: David A. Knights, WMATA
Board of Directors, WMATA

From: pbumbry@wmata.com
Subject: Status
Date: November 23, 2005 4:02:22 PM EST
To: Paul@paulderby.net

Mr. Derby,

I will be visiting Rosslyn and Arlington Cemetery on Monday to review the progress of Mr. Vaugh's staff and the tagging of the bicycles. I will give you an update no later than Tuesday.

Have a great Thanksgiving!

Paul Bumbry

From: pbumbry@wmata.com
Subject: Status
Date: November 29, 2005 4:47:17 PM EST
To: Paul@paulderby.net

Mr. Derby,

I am happy to report that significant process has been made with the lighting issues at Rosslyn. There were two circuit problems that needed to be repaired. Cable had to be pulled and circuits retested. There will be a crew at the Rosslyn station to complete the work tonight.

I will participate in a walk through tomorrow at 11:00 AM with the supervisor in charge and a technician from our Power Division. I would like to schedule a walk through with you so we can start to eliminate items from your punch list. I visited both sites yesterday and you are correct, in that globes are missing at Arlington Cemetery. There is also additional work to be done as far as cleaning goes. I will continue to work with my custodial manager to resolve these issues.

The bike rack at Rosslyn looked to be in pretty good shape and I could not locate the water leak. I have, however, made contact with my Track & Structures department about the leakage that you described and was assured that it would be addressed by our Plant Maintenance Division.

I will continue to follow up on the current issues until all have been completed. Then we will devise a plan to maintain all of these issues moving forward.

Please contact me via my cellular phone (202-821-2431) so we can schedule a time to meet. Thanks again for the opportunity to resolve these issues and for your patience.

Paul Bumbry

From: Blue-orangeline@wmata.com
Subject: Re: Walk Through
Date: December 2, 2005 7:41:00 AM EST
To: Paul@paulderby.net
Reply-To: Blue-orangeline@wmata.com

Dear Mr. Derby,

Let's set the walk thru for Tuesday December 6, at 7:00 PM. I have an
event that I am already scheduled to attend on Saturday. I'll speak
with the station manager about the tagging of the bikes. I was able to
see where the water was running down the elevator shaft while on site
Wednesday. I am looking forward to meeting and working with you.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 224545

Original Message Follows:
------------------------
Would you be able to do a walk through on Saturday, say 10 or 11 am?

If that doesn't work for you,maybe an evening next week? Tuesday or
Thursday evenings around 7 would work for me.

It is great to see the map box operational again.

Suggestion: have the station manager at closing tag all "end of day"
bicycles after they close the gate. If a tagged bicycle is there
after 2 or 3 days, get it out of the station. Make this a standard
procedure. The bike rack is fairly clean now, but there are 3 or 4
bikes that have been there a really long time.

Regarding the water leak at the elevator shaft. If you ride the
escalator up from the northbound platform level, the big, long
escalators, just look up at the side of the elevator. You will see a
lot of mineral deposit on the metal and glass of the elevator shaft.
This is residue from evaporated water that gushes down the shaft
during heavy rains.

Paul

From: Blue-orangeline@wmata.com
Subject: Re: Re: Walk Through
Date: December 5, 2005 3:35:55 PM EST
To: Paul@paulderby.net
Reply-To: Blue-orangeline@wmata.com

Dear Mr. Derby,

Due to the bad weather expected for the rest of today and tomorrow,
let's make sure we speak by 3:00 PM on Tuesday just to reconfirm. I
would appreciate that. If you are able, call me on my cell 202-821-2431
or shoot me a quick e-mail (pbumbry@wmata.com). Thanks in advance and I
hope to see you tomorrow.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 225367

Original Message Follows:
------------------------
OK.

I'll meet you by the station manager's kiosk on the main level.

If you get delayed or I get delayed and you need to reach me, call me
at 703-465-4770 that night.

See you soon,

Paul


On Dec 2, 2005, at 7:41 AM, Blue-Orange Line wrote:

Dear Mr. Derby,

Let's set the walk thru for Tuesday December 6, at 7:00 PM. I have an
event that I am already scheduled to attend on Saturday. I'll speak
with the station manager about the tagging of the bikes. I was
able to
see where the water was running down the elevator shaft while on site
Wednesday. I am looking forward to meeting and working with you.

Sincerely,

Paul Bumbry
Blue-Orange Line Customer Service Manager
Case Number: 224545

From: mmorgan@wmata.com
Subject: Response to your email dated November 15, 2005 (Tickler #120788)
Date: December 15, 2005 12:42:01 PM EST
To: paul@paulderby.net
Cc: bmgregory@wmata.com, ccockerham@wmata.com, cvaughn@wmata.com, czeigler@wmata.com, dharris@wmata.com, dknights@wmata.com, dporter@wmata.com, eharris@wmata.com, and 7 more...

** Proprietary **

Dear Mr. Paul Derby:

Thank you for your email addressed to Mr. Carey Vaughn and dated November 15, 2005. I would first like to apologize for our inability to meet your expectations regarding the maintenance of our Rosslyn station. It was a pleasure meeting with you on December 6, and I appreciate your input and suggestions for improvement to our infrastructure. All of your views have been shared with the Blue-Orange Line Director, Charles Dziduch who called you on December 7. As you are aware, since receiving your correspondence, I have worked with several WMATA departments to resolve the deficiencies that were identified. Through coordination and cooperation there has been significant improvement at the facility.

All station lighting issues have been reviewed, addressed or there is a plan of action to resolve the item. Two circuits were repaired and the re-lamping of the granite edge and track bed lights was completed. There is approximately eight light fixtures that will be removed above the entrance escalators. The Electrical Power department had originally estimated three weeks to complete this work. This time frame has been pushed back due to inclement weather. There are also approximately six faulty ballasts along the track bed lighting that are working, however the light intensity is not consistent. This work will be completed within the next three weeks. The plaza level pylon light will be reinspected this week.

I contacted our Escalator Division and requested historical reliability data for the escalators at Rosslyn. The current system availability for all units at Rosslyn is 93.8%. The entire system availability goal is 93.0%. In reviewing the monthly escalator report card it appears that November data for "Mean Time Between Failures" fell short of goal. The monthly report card will be reviewed and analyzed to minimize downtime.

The water leakage problem on the main elevator shaft was addressed by our Plant Maintenance division. The elevator shaft base was caulked. I have asked the station managers to inspect the unit during rainy weather to monitor the effectiveness of the repair. I will also be inspecting this shaft during the next heavy rain and following up with Plant Maintenance if necessary.

The broken bicycles have been removed from the bicycle rack. I have requested the remaining bicycles be tagged with impoundment stickers by our Transit Police department. After the tagging process is completed all remaining bicycles will be removed.

The light globes at Arlington Cemetery were cleaned on November 19. I reviewed the work on November 30 and there are approximately five globes/lights out or missing. I contacted our Electrical Power Division and was assured that globes would be ordered and fixtures would be repaired within the next thirty days.

As I committed to during our meeting, I will be visiting the Rosslyn station bi-weekly to ensure that all outstanding items are completed and moving forward, we can be more proactive in our response to maintenance issues. I will communicate with you via e-mail with the most current status after my visits.

Recently, Metro's General Manager announced a plan that recommits our resources to a "back to basics" approach to service reliability and customer service. In an effort to improve communication and overall customer satisfaction on the rail system, Metro is in the process of implementing a rail line "team" concept. The Red Line Team began operation on June 1, 2005, and has proven to be an outstanding success with our riders. The Blue-Orange Line Team was implemented on September 6, 2005, and very soon you will be hearing about the start up of the Yellow-Green Line Team. Our primary mission and focus are to improve communications and the satisfaction of our riders.

When you experience issues on the Blue or Orange Line, contact my team directly at 301-562-4606 or via email at blue-orangeline@wmata.com as soon as possible so we can address your concerns promptly. Additionally, if you ever feel the need to reach me directly, please do so by calling 301-562-4649. We're here and we're
accountable, so please utilize us.

It's obvious to me that you care about our system and have high expectations. Riders like you, who voice their opinions and experiences, help us to improve the system for everyone. I certainly hope that this information addresses your concern and we ask for your patience.

We appreciate your patronage and thank you for your correspondence and the opportunity to be of service. Our goal is for you to be a satisfied rider on what we feel is the best system in the country and we will work diligently to that end.

Sincerely,


Paul Bumbry
Blue-Orange Line Customer Service Manager
Department of Rail Operations

From: pbumbry@wmata.com
Subject: Rosslyn Inspection
Date: December 22, 2005 5:13:58 PM EST
To: Paul@paulderby.net
Cc: cdziduch@wmata.com

Mr. Derby,

I inspected Rosslyn today and overall it was a very good visit. All track bed lighting has been addressed and looked good. The granite edge lights were in good shape as well. the removal of the escalator lamps has not begun.

There was one escalator down for preventive maintenance and the bike rack was nearly empty. Transit Police visited the site this week and placed tags on some of the remaining bikes.

I asked the station manager to check the status of the pylon light and to call me. I plan to visit Arlington Cemetery next week.

Have a great Holiday Season!

I'll communicate with you next week.

Regards,

Paul Bumbry